Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods available at checkout.

Can I cancel or change my order?
Orders can only be cancelled or changed before they are dispatched. Please contact us as soon as possible if you need to make changes.

Shipping

How long does shipping take?
Please refer to our Shipping Info page for full details on delivery times and rates.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and times vary by location.

Products

Are all products genuine and sealed?
Absolutely. All products sold at SealedHub are 100% genuine, officially licensed Pokémon TCG products.

What is a Mystery Box?
Our Mystery Boxes are curated selections of Pokémon sealed products bundled together as a surprise. The contents vary with each box!

Returns & Refunds

What is your return policy?
We accept returns on unopened, sealed products within 14 days of delivery. Please contact us to initiate a return.

What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos and we'll make it right!